![]() If your iPhone is running iOS 14 or older, you won't be able to wipe it directly without going through all ten failed passcode attempts until it automatically wipes itself - assuming the "Erase Data" option was enabled. If you're using an eSIM, you may need to contact your carrier to get this set up again unless the carrier supports automatic eSIM Carrier Activation.Īpple How to fix the "iPhone is disabled" error (iOS 14 or older) You'll need to go through the same initial setup process as when it was new, although you can choose to restore your most recent iCloud backup when prompted to return your iPhone to the state it was in as of your last backup. Your iPhone will be wiped and returned to factory settings. Step 3: Enter your Apple ID password on the next screen. One of my favorite iPhone accessories just made a comeback How to record a WhatsApp call on Android or iOS Step 2: On the Security Lockout screen, select Erase iPhone Forgot Passcode? again to confirm. In this case, proceed to the sections for fixing a disabled iPhone via iCloud or using a Mac or Windows PC. Depending on your iPhone and Apple ID settings, this button may not appear. Step 1: From the "iPhone Unavailable" screen, select Erase iPhone (iOS 15/16) or Forgot Passcode? ( iOS 17 or newer). Don't restart your iPhone when it's in this state as it won't reconnect to a Wi-Fi network until it's successfully unlocked. Your iPhone must have an active cellular data or Wi-Fi connection to complete these steps. If you're sure you've forgotten your passcode, this is the easiest way to get up and running again without having to work your way through two or three hours of password attempts. If you're using iOS 15.2 or newer - as you'll find on an iPhone 14 or iPhone 14 Pro - you can wipe your iPhone and start over fresh at any point after the "iPhone Unavailable" screen first appears to bypass the requirement for any other tools like a computer or web browser. Jesse Hollington / Digital Trends How to fix the 'iPhone Unavailable error' (iOS 15.2 or newer) You will need to contact your mobile provider to get this set up again after your iPhone has been restored to factory settings. Note that if you're using an eSIM, this will be erased as well. While your device backup contains all of your important data, it doesn't include your device passcode, so you can set a new one after restoring it. This ensures that all your sensitive data remains safe no matter what, but the good news is that if you have a recent backup - either in iCloud or on your Mac or PC - you can be up and running again in a couple of hours. ![]() Even Apple can't do this for you, so if you're certain you've forgotten your passcode, the only way to regain access is to erase everything on your iPhone and return it to factory settings. There is no way to unlock your iPhone without knowing the correct passcode. You'll either see "Security Lockout" (iOS 15.2 or newer) or a connect to iTunes alert (iOS 14 or older), or if you've enabled the Erase Data option in Settings > Face ID & passcode ( Touch ID & passcode for an iPhone SE or other home-button equipped device), your iPhone will automatically wipe itself and restart with its out-of-the-box factory settings. A sixth attempt increases that to 5 minutes, followed by 15 minutes after a seventh, and finally one hour for each subsequent attempt.Īfter entering ten wrong passcodes, your iPhone will lock down completely, refusing any further passcode attempts. It locks you out for one minute after five attempts. The amount of time your iPhone will remain unavailable depends on how many passcode attempts have been made. So, if you pick up your iPhone and find it in this state, there's a good chance somebody else was trying to get into it. Although this can happen by accident, it's relatively uncommon as the iPhone's capacitive touchscreen only responds to skin contact, so you'd have to end up accidentally tapping your iPhone's screen several times in the right places while fumbling around for something in your bag or pocket. The "iPhone Unavailable" (or "iPhone is disabled" or iOS 14 or older phones) message only appears after at least five failed attempts to enter your passcode. A Mac or Windows PC running iTunes (optional)
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